Refund Cancellation

Effective Date: April 19, 2025

At Titan Academy – School Management System, we strive to provide reliable, high-quality services to educational institutions. We value your satisfaction and want to ensure transparency in our billing and refund practices.

1. Subscription-Based Services

Titan Academy operates on a subscription model. By subscribing, you agree to the pricing, duration, and billing terms applicable at the time of subscription.

2. Free Trials

We may offer a free trial for new users. If you choose to continue using the service after the trial ends, you will be billed according to your selected plan. No charges will occur before the trial period ends.

3. Refund Eligibility

Refunds are only granted under the following conditions:

  • You cancel your subscription within 7 days of the initial payment.

  • You have not used significant features of the system (e.g., live reports, attendance tracking, online fee payments).

  • A double payment or billing error has occurred.

Refunds are not applicable in the following cases:

  • Renewal charges after the billing cycle.

  • Downgrading your subscription mid-term.

  • Failure to cancel your plan before the renewal date.

4. How to Request a Refund

To request a refund, contact our support team at:

Include the following in your request:

  • Registered School Name

  • Date of Payment

  • Reason for Refund

  • Payment Proof (receipt or transaction ID)

5. Refund Processing Time

Eligible refunds will be processed within 7–10 business days from the date of approval. The amount will be refunded via the original method of payment.

6. Partial Refunds

In cases of partial system use or upgrades, we reserve the right to provide partial refunds or credits, at our sole discretion.

7. Governing Law

This policy is governed by the laws of Dubai, United Arab Emirates.